Refunds are available at point of purchase. To receive a refund please carefully read the following instructions:
•Tickets purchased using a credit card: Full refunds will automatically be delivered to the original ticket buyer’s credit card.
•Tickets purchased using cash at the Quicken Loans Arena box office or at a Northern Ohio Discount Drug Mart: Ticket holders must bring their tickets to the Quicken Loans Arena box office to receive a refund. Quicken Loans Arena box office hours can be found HERE. Refunds will not be issued at Discount Drug Mart locations. Fans must do this by April 5, 2017 at 5:00 p.m.
•Tickets purchased through Groupon: please go to groupon.com and follow the instructions for refunds.
Tickets purchased from an independent seller through the Flash Seats Secondary Marketplace will automatically be refunded.